Terms
Last updated: October 2026. These terms explain what Cendara provides, what you are responsible for, and why assessment, payment, and clinician review happen as separate steps.
Everyday GP consultations
The planned launch offer is a 15-minute Standard GP video consultation at R349 inclusive. Booking remains closed until verified availability and payment readiness are in place. Medicine, separate tests and Weight programmes are not included in the consultation price.
Booking and payment confirmation
Choose your doctor and time, complete the preparation questions, then verify your email and review your appointment before paying. An unpaid hold lasts ten minutes. Check Appointments for your confirmed status and receipt. If payment is still being checked, do not pay again.
Your doctor decides what care fits
Your doctor reviews your concern, medicines, allergies and safety information. Prescriptions, tests and sick notes depend on that clinical review. Booking and payment do not guarantee a prescription, sick note, treatment or result. Online consultations do not replace emergency or necessary in-person care.
Weight assessment, booking, treatment and programme payments are not offered at this launch. The programme information below describes future care; it does not open Weight services. General privacy, clinical and emergency safeguards continue to apply.
Service scope
Cendara helps adults in South Africa start a private Cendara Weight assessment, share health context safely, receive care support, and move through lab and clinician review steps where appropriate. Services may open in stages while safety, partner, payment, and support checks are completed.
Programme and pricing
Cendara Weight has three programme options: Smart, Standard, and Original Review. Public pricing is a starting monthly programme amount for orientation. Personal next steps and payable amounts appear only after assessment, secure sign-in, care-option review, lab testing where needed, and required confirmations.
Renewal details
The public site does not publish a subscription minimum period or renewal schedule. If a care option uses recurring billing, those details must be stated plainly before you approve payment.
Clinical safeguards
Cendara collects context through the website, assessment, support channels, and payment steps. Diagnosis, prescriptions, treatment decisions, in-person care needs, and outcomes remain clinical matters for licensed professionals.
What payment starts
Payment starts medical work, including review, support, and lab coordination where needed. It is not a medicine sale, prescription guarantee, treatment guarantee, delivery guarantee, or replacement for clinician review.
Telehealth consent
By using online care features, you agree to the telehealth consent terms. Online care can be convenient, but it has limits. A clinician may ask for more information, redirect you to in-person care, or stop an online path if that is safer.
Patient responsibilities
Patients must provide accurate information, keep account access private, use the secure portal for patient-specific matters, and avoid submitting urgent medical concerns through Cendara public channels.
Emergency boundary
Cendara is not an emergency service. For urgent symptoms, severe side effects, chest pain, breathing difficulty, fainting, thoughts of self-harm, or any life-threatening concern, seek immediate in-person care or contact local emergency services.
Updates
Cendara may update these terms as the service, legal review, partner requirements, payment rules, or care steps change. Updated terms apply from the date shown on this page.