FAQ
Questions people usually have before starting privately.
Everyday GP appointments first, followed by Cendara Weight early-access questions.
Everyday GP
How do I book an Everyday GP appointment?
Choose a doctor and time, answer the preparation questions, then sign in and pay. Your details stay with the booking. Open Appointments in your patient portal to view the confirmed visit and join video.
What is included in the GP price?
The planned launch offer is a 15-minute Standard GP consultation at R349 inclusive, with no separate Cendara fee at checkout. Medicine, tests and other services are not included in the consultation price.
Can I get a prescription or sick note?
Only when your GP decides it is appropriate. Prescriptions are issued separately through EMGuidance; your appointment shows where to look for its link. When your GP uploads and confirms a signed sick note, you can download it from your appointment. Booking and payment do not determine this clinical decision.
Can I change or cancel my GP appointment?
A patient cancellation at least two hours before the start, including exactly two hours, qualifies for a full refund. Use Appointments when self-service cancellation is available; for help at the cutoff or with later changes, contact booking support. Applicable rights and exceptions still apply. A refund request is not confirmation that money has been returned.
What if video does not work?
Use the video recovery controls in your appointment. If needed, request a WhatsApp voice call, WhatsApp video call or normal phone call. Your doctor arranges the fallback; it does not launch automatically.
Cendara Weight · Early access
Is this an online store?
No. Cendara starts with assessment, not checkout. Your clinician needs health history, safety context, and labs where needed before any treatment decision.
What if treatment is not right for me?
Then we guide you to a safer next step. Clinician review exists to protect people whose body, history, or labs point to a different kind of care.
Will I get lifestyle support?
Yes. Cendara includes practical support around food, movement, sleep, hydration, and follow-up habits. It supports care; it does not replace clinical advice.
Can I do this privately?
Yes. You start with a private assessment, and sensitive details stay inside secure account and portal steps.
Why do labs matter?
Labs help a clinician review safety and suitability before final decisions. If labs are needed, your private portal shows the step and what happens next.
Does payment decide my care?
No. Payment starts medical work such as lab coordination, review preparation, and support. Your clinician still decides what care fits your body.
When do I see the programme options?
The Smart, Standard, and Original Review options appear after secure sign-in and required confirmations if online care may be appropriate.
How are refunds handled?
Refunds are based on care that has not started yet, unless applicable law or a completed review requires a different result.
Can support make clinical decisions?
No. Support can help with service questions, documents, payment updates, and next steps, but clinical decisions remain clinician-led.
When does delivery happen?
Delivery updates appear only after your clinician confirms treatment is appropriate and pharmacy, payment, and delivery checks are ready.
What if I need urgent care?
Cendara is not an emergency service. If symptoms are urgent, severe, or life-threatening, seek immediate in-person care or contact local emergency services.
Is the public price my final total?
The public starting amount is for orientation. Your personal next steps and payable amount appear only after assessment, secure sign-in, any required lab testing, care-option review, and required confirmations.